Morrab Studio will accept returns if in some way the product is damaged or in some way fails to live up to its description. If you discover a problem upon delivery we will undertake to rectify the problem as soon as possible.
We will refund your money or exchange any item under the guidance laid down by the United Kingdom distance selling regulations. All we ask is that you return the item to us, unused, and in its original condition with the appropriate packing slip/advice note within 14 days of delivery.
Please Note: We do not accept the return for exchange or refund of earrings for pierced ears, for Health and Safety reasons. Unless damaged or unsatisfactory condition.
When mailing your return please obtain a proof of posting certificate which is available free of charge from any post office. Please note that we do not pay the cost of return postage unless it is deemed that the goods were received in an unsatisfactory condition.
In the unlikely event of goods arriving damaged we will require a photo of the damage and packaging, then a free of charge replacement will be sent or if that is not possible, a refund activated.